Return Policy

 14 Days To Change Your Mind :

A simple hassle-free policy to make shopping at Julies Hidden Wedding Gems as easy as possible.

 

We offer a 14 day returns policy. We will accept and issue a refund for the cost of any unsuitable item/s providing they are returned in original condition.

If an item is unsuitable, please follow the process outlined in our Return Policy Section.

 

If you would like to notify us of your wish to return your order, please email julieshiddenweddinggems@gmail.com or complete our Contact Form with your order number within 14 days of receipt and advise that you are returning your order within 14 days.

We strongly recommend goods are returned by the following Royal Mail services:

Royal Mail Signed For Service.

Terms

You will be responsible for returning the unsuitable goods to us within 14 days of receipt at your cost. If you have paid a UK delivery charge, this will be refunded should goods be found to be faulty, which we sincerely hope not as everything is checked before leaving the premises.

We can't be held responsible for goods until they arrive at our premises.  Unsuitable items are returned to us at your cost, the above services will insure you for the value of your goods and will also allow you to track your order via Royal Mail’s website.

A full refund for the price paid for the goods will be issued to the original card holder within 7 working days of receipt. You will receive a confirmation email to advise the refund has been issued.

Any item returned outside of our 14 day return period, but received within 30 days of delivery, may be subject to credit at the discretion of Hidden Gems providing goods are in original condition.  Credit notes should be redeemed within 1 year.

Please see our full Terms for more information.

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